Our Staff

Jenny D. Primm, B.A., H.I.S.

Hearing Instrument Specialist

Jenny Primm has been helping people get the gift of hearing back since 1998. Jenny was born and raised in the state of Washington. As a native of Tacoma, she understands the local lifestyle and environment, and how they relate to the challenges and opportunities for the hearing impaired.

To Jenny, every patient she treats has a unique hearing loss and a story to tell. So she’s committed to learning as much as she can about each of her patients – their personal history, family dynamics, medical history, occupational responsibilities, hobbies and interests, personal values, hearing-related challenges, economic capabilities, and personal needs and wishes.

With extensive training in hearing aid technology offered by all of the big six global manufactures, Jenny has the knowledge to select the technology which best meets each patient’s unique hearing loss needs and financial capabilities.

Jenny has dedicated herself to improving the lives of the hearing impaired, and with today’s technology, the improvement is immediate. Patients who once struggled to hear in a restaurant can now listen with ease and clarity, able to stay in the conversation, connected to friends and family. She loves to see how patients who were once tentative about venturing out, are soon taking advantage of all that Tacoma has to offer.

Rochelle Gregoire, HIS

Hearing Instrument Specialist

A native of Tacoma, Rochelle has been surrounded by hearing healthcare practitioners and family members with hearing loss. Inspired by both personal experience and a deep desire to help others, she chose to follow the same path. Rochelle finds deep purpose in helping people reconnect with the world around them — because better hearing brings not just sound, but joy, meaning, and deeper human connection.

She brings this passion to her work every day, sharing her experience with patients through exemplary diagnostic testing, hearing instrument counseling and fitting, and ongoing personalized care.

Rochelle lives in Tacoma with her husband and is the proud parent of three grown children. In her spare time, she enjoys home renovation and decorating, family gatherings, cooking, camp fires and taking in all that the great Pacific Northwest has to offer. Her yard and deck are filled with the flowers and plants she loves, reflecting her lifelong passion for gardening and nature.

Irene Medina

Patient Care Coordinator

My name is Irene and I have been with All American Hearing since October of 2022, but have been in the medical service field for over half a decade. Serving patients and working with people is something I truly love to do. Either helping with your hearing aids or going out to hold an umbrella, I am always willing to go the extra mile to take care of those around me. Outside of work I enjoy being outdoors, taking daytrips, spending as much time with my family as possible, and cooking/eating good food!

Debbie Matthews

Audio Tech

Debbie loves being a part of connecting people with loved ones and their world. So much so, that she came out of retirement and is loving every minute of it. She is happy to be helping take care of people’s hearing health needs and is always looking forward to seeing old friends and making new ones.

Experience our unique approach to hearing restoration

Learn about what you should expect when you visit our location.

What to Expect
woman with ipad background

Customer Reviews

I was greeted like a best friend by the lovely receptionist.Debbie was very nice and thorough.My hearing aids were cleaned and checked and were as good as new when done.My concern about feedback was met and solved.Thank you all for a really nice experience at All American Hearing.

Adrienne Davies, on Google

Appointment was on time, receptionist was pleasant, was met by the audiologist and she was friendly and efficient as well!

David Moss, on Google

They worked with my mother, Marrietta Pfau. Staff was polite and friendly. Was easy to schedule appointments. Quick to take you back for your appointment.

Patricia Chisum, on Google

Office is friendly, efficient, and professional. Highly recommend!

Donna Watson, on Google

My husband Bob stopped in at All American Hearing as he was having trouble hearing media through his hearing aids. He went in without an appointment and the receptionist Irene went above and beyond to come up with a solution. This office has always been so knowledgeable and is able...

Robin Stanton, on Google

Highly recommend.

Lyubov Daskalyuk, on Google

Thank-you All American Hearing on Portland Avenue in Tacoma,WA. Besides professional assistants with my hearing needs, these ladies feel like friends .. from the front desk until walking out the door, the service is top notch! When I leave, I know I've received the best of care with the concern...

Wendy Rogers, on Google

Friendly efficient staff. My appointment went very smoothly.

Kevin Creighton, on Google

You know a practice is good when it not is only good, but keeps improving over time. The staff is excellent, communicate is great. Had a couple sets of aids from them, and will certainly get my next there as well. Highly recommend them.

peter lackey, on Google

From the minute we walked in the door the receptionist was pleasant & asked if I was (my name). As I was filling out the necessary paperwork, she also offered my daughter coffee. During my visit with Jenny, she made me feel at ease & explained everything that I was...

G-MA Myztyk, on Google

Jenny and the staff are always friendly, polite and professional. They are there to meet my needs and take such good care of me, my husband, and son.. I highy recommend them.

Paulette Gilliardi, on Google

Schedule Your Free Consultation

Schedule Now